Managed IT services / Microsoft 365
Microsoft 365,
managed well.
Licences, security, email, Teams and backups, set up the way they should be. We take care of your Microsoft 365 from end to end so it works, stays secure and doesn’t cost you more than it should.
Managing 365
Paying for licences isn’t
the same as managing them.
Buying Microsoft 365 is easy: you enter a card and within minutes you have email, Teams and Office for the whole team. The trouble is that that isn’t where things end, it’s where they begin. A freshly created tenant arrives with security half-configured, permissions wide open, no backups and plans that rarely match what each person actually needs.
Managing Microsoft 365 means taking care of the four things that make the difference:configuration (every service set up as it should be), security(MFA, Defender, protected email), governance (who accesses what across Teams, SharePoint and Entra ID) and support (someone behind it when things break). It is part of our managed IT services: we don’t sell licences and disappear, we stay so your 365 keeps running well over time.
Problems it solves
What an unmanaged 365
ends up costing you.
Misassigned licences and overspend
Accounts on plans nobody uses, licences for people who have already left and users paying for features they never touch. The 365 bill grows month after month with no one reviewing it.
Unprotected email and phishing
With no extra protection, email is fraud’s favourite way in: impersonation, malicious links and fake invoices landing in every inbox in the company.
Accounts without MFA
A single leaked password is enough to get in. Without a second factor, one slip exposes the email, the files and the identity of the whole organisation.
Chaotic permissions in SharePoint and Teams
Folders shared “with the entire organisation”, duplicated teams and sensitive documents within anyone’s reach. Nobody can say who sees what any more.
No backups
Many people assume Microsoft already keeps copies of their email and files. It does not: if someone deletes something or an attack encrypts the data, there may be no way back.
Failed migrations
Lost emails, half-migrated mailboxes and days of chaos. A poorly planned migration leaves scars that drag on for months.
What we manage
Your whole 365,
under control.
We take on the whole thing, not isolated pieces. These are the areas we manage day to day:
- Licences and costs: the right plan for each user
- Exchange Online and professional email
- Teams and SharePoint: orderly collaboration
- Entra ID (identities) and MFA
- Security with Microsoft Defender
- Compliance and data protection policies
- Microsoft 365 backups
- Migrations from other mail systems or servers
Cases by scenario
It depends on where
you are today.
| Scenario | What we do | Result |
|---|---|---|
| You are just starting with 365 | Baseline configuration, security and best practice from scratch | An orderly start, with no security gaps or forgotten settings. |
| You are getting phishing and spoofing | MFA, Defender and email authentication (SPF, DKIM, DMARC) | Far less fraud and far fewer fake emails reaching the inbox. |
| Teams and SharePoint are out of control | Permission governance, access clean-up and a clear structure | Everyone sees what they should; nothing sensitive is left exposed. |
| The licences do not add up | Review of assignments and plans matched to real usage | A lower, more predictable bill, with no overpaying. |
| You are migrating from another mail system | A phased migration plan, with testing and error control | Email and files arrive complete, with no days of chaos. |
The core idea
Having 365 isn’t enough: it has to be managed well.
Benefits and results
What you can
expect.
Real security
MFA, Defender and policies that close the doors attackers use most, not half-finished settings.
Savings on licences
You pay for what you use, with the right plan for each type of user and a predictable bill.
Orderly collaboration
Teams and SharePoint with a clear structure and permissions, not a junk drawer where nobody finds anything.
Compliance and GDPR
Protected data, defined retention and auditable logs. The peace of mind of doing things properly.
User support
Someone to ask when something isn’t working, with no queues or tickets that get lost for days.
Continuity
365 backups so that a deletion or an attack doesn’t take your information down with it.
Our approach
We know the whole
ecosystem.
We work across the whole of Microsoft 365, from email to identity, and connect it with the rest of your infrastructure where needed.
The CPPA methodology
From an improvised tenant
to a 365 that runs well.
Tenant audit
We review your Microsoft 365 exactly as it is today: licences, security, permissions, email and backups. We surface risks, wasted spend and pending settings, and rank them by priority.
Configuration and security plan
We define the target state: which plan for each user, which security policies to enable, how to structure Teams and SharePoint and what backups you need. All written down and agreed.
Implementation and migration
We roll out the changes in phases, carefully and with no surprises: MFA, Defender, permissions, backups and, if needed, email migration. We test before touching production.
Ongoing management and support
We stay on: user onboarding and offboarding, periodic security and cost reviews, and support when someone needs it. Your 365 stays healthy and does not drift out of shape over time.
Examples of work
What it looks like
in practice.
Migration to Microsoft 365
- Inventory of current email and data
- Preparation of the tenant and licences
- Phased migration with testing
- Security and MFA configuration
- Validation and final cutover
- User support during the first days
Security hardening
- MFA enabled for everyone
- Conditional access policies
- Defender on email and files
- Email authentication (SPF, DKIM, DMARC)
- Review of accounts and permissions
Reorganising Teams and SharePoint
- Map of current teams and sites
- Clean-up of duplicates and access
- Role-based permission structure
- Sensitivity labels
- Documentation for the team
Licence optimisation
- Inventory of assigned licences
- Cross-check against real usage
- Plans adjusted per profile
- Removal of unused licences
- A reviewed, predictable bill
Risks and mitigation
What can go wrong
and how we prevent it.
Managing a 365 well means both getting the most out of it and shielding it against what usually fails:
Security breaches
A compromised account can be very expensive. We mitigate it with mandatory MFA, conditional access and Defender watching over email and files.
Data loss
An accidental deletion or an attack can make emails and documents vanish. With 365 backups there is always a way back.
Licence overspend
Licences pile up with no one reviewing them. A periodic review matches each plan to real usage and trims the bill.
Permission chaos
Without governance, access grows unchecked and sensitive material ends up exposed. We define role-based permissions and review them regularly.
Reliance on a single person
When only one employee knows how everything is set up, every absence is a risk. We document it and make it operable by anyone.
GDPR non-compliance
Data with no retention policy or access control is a legal problem waiting to happen. We configure 365 in line with the GDPR.
Frequently asked questions
Isn’t Microsoft 365 secure by default?
Do I need to back up Microsoft 365?
Can you migrate my email to Microsoft 365?
Do you reduce licensing costs?
Is MFA mandatory?
Is Microsoft 365 management GDPR-compliant?
Related services
Keep exploring.
Google Workspace
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Cybersecurity
365 security is one layer; protecting your whole company is another. We cover endpoints, network, backups and training.
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IT support
When something goes wrong — in 365 or anywhere else — someone answers. Close support for your users, with no queues or endless tickets.
View →Is your Microsoft 365 well managed?
Request a proposal →Want to see how we look inside a company’s technology? Read ourCPPA X-RAY on 100 Montaditos.